Delivery Information


Making a Purchase

To make a purchase just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished check your Basket to make sure you haven’t missed anything, and proceed to the 'Checkout'. You will be asked for a few details that we need to be able to complete the order.

We currently use PayPal to process our orders online. You do not need an account with Paypal to process your order; Payment is required within 7 days of making the purchase.

Shipping Costs

We use Royal Mail for the majority of orders..

Our standard charges are outlined below.

Mainland UK - £3.95 for orders under £39.99 - Royal Mail 48 hrs 

                        - £4.99 for orders over £39.99 - Royal Mail Tracked  24 hrs

For delivery charges to Europe or the Rest of the World please contact us for prices.

Delivery Schedule

Lead Times

Despatched within 24 hours: Cards, Chocolate Bars 
Despatched within 48 hours: Selected Mugs
Despatched within 1-3 days: Engraved, Printed Items, Embroidered and Candles
Despatched within 3-5 days: Ceramic and Printed Glass

We aim to ship all items within 3-5 days after payment is received if all items are in stock.
If some of your order is not in stock we will aim to dispatch these items within 14 days of your order. If, in the unlikely event, that we are not able to send your items within 14 days we will contact you.

If we are unable to fulfill your order within 30 days we will inform you immediately and if you are in agreement arrange another time for delivery of your order. If we cannot arrange another time for delivery, we will gladly refund any money you may have paid and/or cancel the order.

Back Orders

If your item is not in stock, we will contact you and back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

We are not a VAT registered company

Returns Policy

If you receive a product that is different from the description given, damaged or faulty please contact us and we will happily replace the item or refund the cost. All faulty or damaged goods should be notified to us by email within 7 days of receipt of your order.

Please e-mail us to arrange a replacement or a refund.

Your statutory rights are not affected.